lar_laughs: (LOTR - Eowyn smile)
I'm still at work but I deserve this break. It's been that sort of day... but a proper culmination for this week. Once again, I spent a good portion of my day dealing with THE PRINTER THAT HELL THREW AWAY. I DO NOT make enough money to deal with the printer/computer issues that crop up, my co-worker and her new self-induced drama (um, if you hadn't shacked up with this guy right away, you might have discovered that he was a drug dealer!), and customers. Customer service is not my strength. I can be good at it but it takes effort. Effort I just don't feel like putting forth right now.

To give you an example that I think everyone can understand... imagine a library. It can be big or small but it must have books in it. All kinds of books. Books about ships and pirates and evil people and very good recipes. Got it in your head? Now imagine a man (or woman but I mostly deal with stupid men so he's a man in this story) that walks right up to the work counter without even BOTHERING to look around.

"Hi," he says to the woman clearly doing something behind the counter. Perhaps she's imputting data or rebinding or something. It doesn't matter. All that matters is that she isn't necessarily the person you go to for help. No, that lady is across the room in her desk set up for helping people. But I digres... "I'm looking for a book."

The librarian musters up a smile. "Okay. I can help you with that. What's the title of the book?"

"I don't know."

"Do you know the author?"

"No clue."

"What's the book about?"

"My friend read it and said I'd like it but I don't know what it's about. Her name is Jane."

"The author?"

"No, my friend. She said it was good."

"But she didn't tell you what it was about?"

"No. Oh, I remember-"

"A word in the title?"

"No. I remember that it was brown. The book was brown."

The librarian sighs. "And I suppose it had pages in it."

The man smiles, satisfied that he's accomplished quite a bit today. "Yep. Lots of them."

THAT IS WHAT MY DAY IS LIKE... most of the time. If I'm lucky.

I'm going to go cry now.

Date: 2010-05-29 02:23 am (UTC)From: [personal profile] innerslytherin
innerslytherin: (books)
What cracks me up is the number of times as a librarian I dealt with a reference interview that went EXACTLY LIKE THAT.

Date: 2010-05-29 02:48 am (UTC)From: [identity profile] lar_laughs.livejournal.com
ext_385301: blue bow (no arizona)
I bet the same people who come to torment me, also torment librarians and other people who must help the public. Just a little bit of proactive support is all I ask! It's great that your friend likes this cream that helps out their muscles... take a second to WRITE THE NAME DOWN. Don't expect me to KNOW what your friend uses!

Makes me want to learn how to pound nails!

Date: 2010-05-29 06:59 am (UTC)From: [identity profile] mierke.livejournal.com
Argh, that must be so frustrating!

Date: 2010-05-29 05:59 pm (UTC)From: [identity profile] lar_laughs.livejournal.com
ext_385301: blue bow (eternity in a bottle)
It is VERY frustrating!

Date: 2010-05-29 12:23 pm (UTC)From: [identity profile] cranky--crocus.livejournal.com
Situations like that call for a good headdesk. Or a headbook, if the book has a sufficient number of those page-like-things and a significantly hard cover-type-thing (especially if it's red, since that helps hide the blood...).

Date: 2010-05-29 05:58 pm (UTC)From: [identity profile] lar_laughs.livejournal.com
ext_385301: blue bow (Dawn - tainted)
I actually head the printer... mostly because it's acting up but also because it hides my eye-rolling. The great thing about working at a pharmacy is that there's always a pharmacist around who can patch up any head wounds!

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